Special Assistance and Other Policies

Disability Access

Public transportation in the Upper Valley area is becoming more accessible to persons with disabilities. Thanks to the Americans with Disabilities Act (ADA), improvements in accessibility make traveling on fixed route buses easier for all riders. We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities. Advance Transit also provides ACCESS AT, a service for individuals with disabilities who are unable, because of their disability, to use fixed route buses.
If there is an accommodation we can help you with or something else we can do to help you use our service please call our office at (802) 295-1824 extension 203. TTY711
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For everyone’s benefit, drivers are required to announce major stops, intersections, and connecting points to help riders recognize their bus stop or point of transfer.

Priority seating is available for riders who have difficulty standing while the bus is moving.

All AT buses are equipped with lifts, kneelers, or ramps to assist riders who use wheelchairs or who have difficulty getting up and down the bus steps. Spaces with securement straps are available for riders who use wheel-chairs to provide a safe and secure ride.

Respirators and portable oxygen equipment are permitted on Advance Transit vehicles. A driver can assist in securing the equipment but cannot assist in the use of the equipment.

Click HERE for a link to our Title VI statement and information on filing a complaint.

Bike Access

AT buses are quipped with easy-to-use bicycle racks. Each bus can accommodate two bicycles. Riders are responsible for loading and unloading their own bicycles. If the rack is full, you will need to wait for the next bus. For safety reasons, bikes may not be brought inside buses.