Americans with Disabilities Act (ADA)
Advance Transit (AT) is committed to providing our customers, including those with disabilities, with safe, reliable, accessible and user friendly services. No qualified individual with a disability will, by reason of such disability, be excluded from participation in or be denied the benefits of our services or be subjected to discrimination while using our services.
In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and section 504 of the Rehabilitation Act of 1973, as amended, Advance Transit ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities.
If you have a complaint regarding Advance Transit’s application of the rules and regulations of ADA, you can submit a complaint through the following methods:
- Mail: Joshua Smith, Paratransit Manager
Advance Transit, Inc.
P.O. Box 1027
Wilder, VT 05088 - E-mail: Jsmith@advancetransit.com
- Phone: (802) 295-1824 X203 or by TTY 711
- Online complaint form: You may also submit a complaint through our online complaint form.
All complaints will be responded to, in writing, within 3 business days. Advance Transit investigates complaints received no more than 180 days after the alleged incident.
Advance Transit makes publications available in alternate formats. To request an alternate format, please call us at (802) 295-1824 x0 or e-mail rideAT@advancetransit.com
ADA REASONABLE MODIFICATION POLICY
In accordance with FTA 49 CFR, Parts 27 and 37, Advance Transit (AT) is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to AT programs and services will be considered on an individual basis. Please note that AT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of AT’s programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, AT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.
For more information on AT’s reasonable modification and the procedures to file a request or complaint, contact AT at (802)295-1824, TDD 711, ADA.manager@advancetransit.com, or at our administrative office at 120 Billings Farm Rd. White River Jct., VT 05001.
You may also complete and submit a complaint form at the link above. All complaints will be responded to in writing within 3 business days. Received complaints will be retained for 5 years as a summary and 1 year as a copy.