Planning for Better Transit

Planning for better transitWe’re currently in the process of updating our five-year transit plan to help improve public transportation in the Upper Valley. A crucial part of this process is YOU! Input from community members like you will be critical as we identify community preferences and learn how our services can better meet your transportation needs.

There are different opportunities to provide feedback during this process. We invite you to share your thoughts with us!

Information Sessions

On May 16th, AT hosted information sessions to share planned and proposed changes to bus service, to answer questions, and to collect feedback from the community.

There’s still time to share your thoughts if you weren’t able to make it to the information sessions! Here you’ll find the presentation slide show and posters that were shared during the information session, as well as a video of the presentation. To share your thoughts, please complete the feedback form below or contact us directly at

Interim Report

The Transit Development Plan Interim Report is out! This report summarizes the feedback that we heard through our listening sessions, online survey, driver interviews, and rider survey. It compiles this feedback with demographic and operational data that helps AT identify emerging trends and issues that should be addressed in our service planning efforts.

Click here to download the TDP Interim Report

Interim Report Highlights

  • Across the country and here in the Upper Valley, more people are working from home.
  • Compared to previous studies, more students and people without access to a car are riding AT.
  • All routes lost ridership during the peak years of the COVID-19 pandemic, but some routes were more resilient than others.
    • The Red Route, which serves shopping and employment destinations on 12a, lost less ridership than other routes during the peak years of the pandemic.
    • Orange Route ridership was relatively resilient, in part due to increased frequencies in Hartford.
    • The Blue Route, which serves a significant number of commuters between Lebanon and Hanover, saw significant declines in ridership but is now growing and recovering faster than other routes.
    • The Yellow Route, which was launched towards the beginning of the pandemic, has not gained traction in its current form. This route warrants further study and alternatives should be considered moving forward.
  • Riders and non-riders alike expressed a strong need for extended service hours on weekdays and for new service on weekends – especially Saturdays. Evening and weekend service options should be considered moving forward.
  • As work from home has increased, AT has an opportunity to serve more types of trips than it has focused on in the past.


Past Public Engagement

  • Listening Sessions
    • We held listening sessions on November 2nd in Vermont and New Hampshire. Thank you to all who participated!
    • More listening sessions are planned for 2023. Please check back here for updates.
  • Online Survey
    • Our online survey is now closed. Thank you to those who shared their feedback!
    • Missed your chance to take the survey? Share your thoughts via email to Trish Palao, Director of Marketing and Philanthropy, at
  • Rider Survey
    • Surveys were distributed to riders on board our buses. We’re grateful to all who participated and shared their thoughts with us!


Please check back here for more details on ways you can share your thoughts. Your feedback matters and will make a difference in the community!

Previous Plans, Studies, and Reports

Advance Transit has a long history of careful system planning, including coordination with local and regional planning efforts.


VTrans Zero-Emission Transition Plan


Public Transportation in New Hampshire Report


2018 Transit Development Plan for Advance Transit


I-89 Commuter Transit Service Feasibility Study

Transit Signal Priority Feasibility Study


Hartford and Norwich Bus Stop Study


Fare Policy and Technology Study


Air Quality Impacts of Advance Transit’s Fixed Route Bus Service

2012 Transit Development Plan for Advance Transit


NH 120 Claremont-Lebanon/Hanover Transit Planning


Lebanon Bus Stop Design Study

Transportation Service Plan for Alice Peck Day Hospital

Upper Valley Intermodal Transportation Facility Study


Hanover Bus Stop Feasibility Study

2008 Transit Development Plan for Advance Transit


Operational Impact Study of Advance Transit Fixed-Route Bus Network


Short Range Public Transportation Plan for Advance Transit


Short Range Transit Plan

Marketing Plan