ADAWe are committed to developing a public transportation system that everyone can use. We encourage individuals with disabilities to take advantage of the independence and flexibility that is provided by our bus routes. ACCESS AT is our Americans with Disabilities Act (ADA) complementary paratransit service intended to make transportation available to everyone. ACCESS AT operates in Hanover, Hartford, Lebanon and Norwich.

What is ADA complementary paratransit service?

ADA complementary paratransit service is shared ride, curb-to-curb transportation service. Advance Transit’s ACCESS AT offers this service to individuals with disabilities who are unable, because of their disability, to use fixed route buses.

Who can use ACCESS AT bus service?

Any individual who has a disability and cannot travel on the fixed route buses may be eligible for this service. The ADA includes criteria for deciding if a person is eligible for complementary paratransit service.  AT follows these criteria.  We consider each person’s functional ability to use fixed route bus service. We also consider if there are times when fixed route buses can be used and times when ADA complementary paratransit service is needed. Eligibility is not based solely on the type of disability or age of an applicant, or on an applicant’s preference for curb-to-curb service.

How do I find out if I am eligible for ACCESS AT?

To help us accurately determine your eligibility you will be asked to complete an application, attend an in-person interview, and possibly participate in a functional assessment to determine whether you are eligible.

How do I apply for ACCESS AT service?

You may download an application from this site, or call our office at (802) 295-1824 TTY 711 anytime during normal business hours to request an application.

What will happen at the interview?

We will review the application form with you and ask you additional questions about your ability to use fixed route buses. You may be asked to participate in a functional assessment so we can better evaluate your travel abilities and limitations.

The functional assessment will be conducted at the same location following the interview. Please come dressed in appropriate attire for a possible outdoor functional assessment.

We will also take your photograph. The photograph will be used for an ID card if you are determined eligible for ADA complementary paratransit service.

How and when will I find out if I am eligible?

You will be notified of your eligibility by letter. This decision will be made within 21 days of the date we receive your completed application. If a decision is not made within 21 days, we will provide you with service until a final decision is made.

Can I be eligible for ACCESS AT if the effects of my disability change day-to-day?

Yes, you may be eligible to use ADA complementary paratransit service at those times when your disability prevents you from using fixed route buses. This is an example of conditional eligibility.

Many people with disabilities can use fixed route buses for some of their trips, but qualify for ADA complementary paratransit service when their disability or barriers in the environment prevent them from getting to and using fixed route buses for other trips

What happens if I am not eligible for ACCESS AT?

Once your interview and assessment are complete, you will be considered either:

Eligible to ride ACCESS AT
Eligible with conditions, or
Ineligible to ride ACCESS AT

Passengers considered as eligible to ride ACCESS AT will be sent a “Riders Guide” and an ID card stating their certification and their eligibility to use this service.

Applicants determined to be ineligible or eligible with conditions may appeal their evaluation. An independent panel has been established to hear appeals and does include a person with a disability. We will include information on how to appeal a decision in your letter.