Advance Transit (AT) operates its programs and services without regard to race, color, and national origin, in accordance with Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color, or national origin, you may file a complaint with AT’s Title VI Officer, Nathan Alger, by phone at (802) 295-1824 x218 / TTY 711 or by email at nalger@advancetransit.com.
For more information on Advance Transit’s civil rights program, or to file a complaint, please call our office at 802-295-1824, e-mail ADA.manager@advancetransit.com or complete our online complaint form. Advance Transit investigates complaints received no more than 180 days after the alleged incident.
A written complaint may also be filed with the following state organizations:
A copy of Advance Transit’s Title VI Complaint Procedure can be downloaded by clicking here.
A copy of Advance Transit’s Title VI Complaint Form can be downloaded by clicking here.
A copy of Advance Transit’s Title VI Plan, which includes its Language Assistance Plan (page 16), can be downloaded by clicking here.
If information is needed in another language, please contact:
Nathan Alger, Title VI Coordinator
(802) 295-1824 x218 / TTY 711
nalger@advancetransit.com
Vermont State Public Accommodation Law
9V.S.A4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation. If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling (800)416-2010 or email at human.rights@vermont.gov.
