Disability Access
Public transportation in the Upper Valley area is becoming more accessible to persons with disabilities. Thanks to the Americans with Disabilities Act (ADA), improvements in accessibility make traveling on fixed route buses easier for all riders. We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities. Advance Transit also provides ACCESS AT, a service for individuals with disabilities who are unable, because of their disability, to use fixed route buses.
If there is an accommodation we can help you with or something else we can do to help you use our service please call our office at (802) 295-1824 extension 203. TTY711.
If information is needed in another language, please contact:
Trish Palao, Title VI Coordinator
(802) 295-1824 x205 / TTY 711
tpalao@advancetransit.com
For everyone’s benefit, drivers are required to announce major stops, intersections, and connecting points to help riders recognize their bus stop or point of transfer.
Priority seating is available for riders who have difficulty standing while the bus is moving.
All AT buses are equipped with lifts, kneelers, or ramps to assist riders who use wheelchairs or who have difficulty getting up and down the bus steps. Spaces with securement straps are available for riders who use wheel-chairs to provide a safe and secure ride.
Respirators and portable oxygen equipment are permitted on Advance Transit vehicles. A driver can assist in securing the equipment but cannot assist in the use of the equipment.
Click HERE for a link to our ADA statement.
Civil Rights
Advance Transit operates its programs and services without regard to age, race, color, national origin, religion, sex, or disability in accordance with Title VI of the Civil Rights Act and any statutes and authorities that prohibit discrimination in federally assisted programs and activities. Any person who believes they have been a victim of discrimination by an employee of Advance Transit may
file a complaint with Advance Transit.
For information on Advance Transit’s civil rights program and the procedures to file a complaint, please contact Advance Transit’s Title VI Officer:
Trish Palao
Advance Transit, Inc.
PO Box 1027
Wilder, VT 05088
(802) 295-1824 x205 / TTY 711
tpalao@advancetransit.com
Click HERE for a link to our Title VI statement.
Bike Policy
Advance Transit buses are equipped with easy-to-use bicycle racks, which can now accommodate larger bikes, including electric bikes (e-bikes). Please note AT’s bike policy outlined below.
- It’s the bicycle owner’s responsibility to load and unload the bicycle. Cyclists who are unfamiliar with the bike racks should ask the driver for guidance. Drivers will provide instruction on bike rack use but are prohibited from lifting the bicycle.
- Always load the bike in the rear (closest to the bus body) cradle of the bike rack at the front of the bus, if available.
- E-bikes must be powered off when on the bike rack and the battery must be secure on the bike. Batteries for E-bikes, E-scooters, E-skateboards, and the like are not allowed inside the bus. No bicycles of any size will be carried inside the bus.
- Be courteous and mindful of others. Avoid blocking doorways, sidewalks and/or emergency equipment.
- Unload safely! As cyclists exit the bus, they should remind the driver that they will be taking a bicycle off the rack. Never step into traffic and only unload when it’s safe to do so.
- The bike racks are designed to accommodate up to two bicycles weighing 75 lbs. or less, each. The longest wheelbase (axle-to-axle) that will fit is 48.0”. The widest tire that will fit is 5.50” wide. If a cyclist has a bike that will not fit within these limits, which is to say that the bike doesn’t fit properly in the bike rack, the driver will advise them that we cannot transport the bike.
- If the bike rack is full, the cyclist must decide if he wants to leave the bike, wait for the next bus, or ride the bike to his/her destination.
- Cyclists with questions or concerns should call Sean English at (802) 295-1824, ext. 210. Be sure to see the “Bicycles” video in the How To Ride section at www.advancetransit.com .