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Accessibility
Advance Transit complies with the Americans with Disabilities Act (ADA), providing accessibility features that help ensure more riders can travel with ease on our fixed route buses. We provide reasonable modifications to policy and practice upon request so that our transportation services are more accessible to people with disabilities.
Accessibility Features
All AT buses are equipped with lifts, kneelers, or ramps to assist riders who use wheelchairs or who have difficulty getting up and down the bus steps. Spaces with securement straps are available for riders who use wheelchairs to help ensure a safe and secure ride.
Stop Announcements
For everyone’s benefit, drivers are required to announce major stops, intersections, and connecting points to help riders recognize their bus stop or point of transfer.
Priority Seating
Priority seating is available for riders who have difficulty standing while the bus is moving.
Health Equipment
Respirators and portable oxygen equipment are permitted on Advance Transit vehicles. A driver can assist in securing the equipment but cannot assist in the use of the equipment.
Paratransit Service
Advance Transit also provides ACCESS AT, a service for individuals who are physically unable to use fixed route buses.
If there is an accommodation we can make to help you use our service, please call our office at (802) 295-1824, extension 203. TTY711.
Download our ADA statement.
If information is needed in another language, please contact:
Trish Palao, Title VI Coordinator
(802) 295-1824 x205 / TTY 711
tpalao@advancetransit.com
Civil Rights
Advance Transit operates its programs and services without regard to age, race, color, national origin, religion, sex, or disability in accordance with Title VI of the Civil Rights Act and any statutes and authorities that prohibit discrimination in federally assisted programs and activities.
Any person who believes they have been a victim of discrimination by an employee of Advance Transit may file a complaint with Advance Transit.
For information on Advance Transit’s civil rights program and the procedures to file a complaint, please contact Advance Transit’s Title VI Officer:
Trish Palao
Advance Transit, Inc.
PO Box 1027
Wilder, VT 05088
(802) 295-1824 x205 / TTY 711
tpalao@advancetransit.com
Read our Title VI statement.
Bike Policy
Advance Transit buses are equipped with easy-to-use bicycle racks, which can now accommodate larger bikes, including electric bikes (e-bikes). Please note AT’s bike policy outlined below.
- It’s the bicycle owner’s responsibility to load and unload the bicycle. Cyclists who are unfamiliar with the bike racks should ask the driver for guidance. Drivers will provide instruction on bike rack use but are prohibited from lifting the bicycle.
- Always load the bike in the rear (closest to the bus body) cradle of the bike rack at the front of the bus, if available.
- E-bikes must be powered off when on the bike rack and the battery must be secure on the bike. Batteries for E-bikes, E-scooters, E-skateboards, and the like are not allowed inside the bus. No bicycles of any size will be carried inside the bus.
- Be courteous and mindful of others. Avoid blocking doorways, sidewalks and/or emergency equipment.
- Unload safely! As cyclists exit the bus, they should remind the driver that they will be taking a bicycle off the rack. Never step into traffic and only unload when it’s safe to do so.
- The bike racks are designed to accommodate up to two bicycles weighing 75 lbs. or less, each. The longest wheelbase (axle-to-axle) that will fit is 48.0”. The widest tire that will fit is 5.50” wide. If a cyclist has a bike that will not fit within these limits, which is to say that the bike doesn’t fit properly in the bike rack, the driver will advise them that we cannot transport the bike.
- If the bike rack is full, the cyclist must decide if he wants to leave the bike, wait for the next bus, or ride the bike to his/her destination.
- Cyclists with questions or concerns should call Sean English at (802) 295-1824, ext. 210.
Learn more in the Bicycles section in our How To Ride page.
