Privacy Policy

Advance Transit (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We collect the following types of information through your use of our website:

• Personal Information: When you voluntarily provide it (e.g., through contact forms, newsletter sign-ups), such as your name, email address, or phone number.

• Technical Data: Including your IP address, browser type and version, time zone setting, browser plug-in types, device type, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Including information about how you use our website, such as the pages you visit, time spent on those pages, and your interactions.

• Communication Data: Such as your preferences in receiving marketing communications from us and your communication history.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.

• Improve, personalize, and expand our website and user experience.

• Understand and analyze how you use our website.

• Communicate with you, including sending you updates and promotional messages when you’ve opted in.

• Respond to your inquiries and provide customer support.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These cookies may:

• Remember your preferences and settings.

• Help us understand how users interact with the site.

• Enable third-party tools that assist with analytics and communication.

You can control cookie settings through your browser. Disabling cookies may impact the functionality of certain parts of our site.

4. Third-Party Services

We use the following third-party tools and services to deliver and optimize our website:

• eTransit Platform
  Our website is powered by the eTransit platform, a multi-tenant web application developed and maintained by Station Four. eTransit enables real-time transit data integration, trip planning tools, service alerts, and other features. It may collect and process data necessary to deliver these services, such as IP addresses, location inputs, and browser types. eTransit does not sell or share your personal data with outside parties, and all data processing is handled in accordance with Station Four's contractual obligations to Advance Transit.

• Google Analytics
  We use Google Analytics to understand how visitors engage with our website. Google Analytics collects information such as your IP address, browser type, referring/exit pages, and time spent on pages. This helps us evaluate and improve site performance.
  More info: https://policies.google.com/privacy
  Opt-out: https://tools.google.com/dlpage/gaoptout

• Microsoft Clarity
  Microsoft Clarity provides session replays, heatmaps, and user interaction metrics. This helps us analyze user behavior and improve site design and usability.
  More info: https://privacy.microsoft.com/privacystatement

• SendGrid
  We use SendGrid, a service provided by Twilio, to manage email communications. This includes transactional emails, alerts, and newsletters (when subscribed). Personal data such as your email address may be processed to send and track communications.
  More info: https://www.twilio.com/legal/privacy

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Service providers and partners who support our website functionality under contractual obligations.

• Legal authorities if required by law or to protect our rights, property, or safety.

• Successors in the event of a business transaction, such as a merger or acquisition.

6. Data Security

We use industry-standard technical and organizational measures to safeguard your information. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict our processing of your information.

• Withdraw consent at any time for data processing based on consent.

• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at rideAT@advancetransit.com

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from them. If we learn that we have collected personal data from a child without verified parental consent, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of the site constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you may contact us at:

Advance Transit
Van Chesnut Transit Operations Center
120 Billings Farm Road
White River Junction, VT 05001
rideAT@advancetransit.com
(802) 295-1824

Access-AT Mobile App Privacy Addendum

Effective Date: December 8, 2025

This addendum applies to personal information collected through the Access-AT mobile application for on-demand transit services. It supplements the general Advance Transit Privacy Policy.

1. Service Provider & Data Processing

The Access-AT service is powered by software from Via Transportation, Inc. ("Via"), a third-party technology provider. When you use the Access-AT app, Via collects and processes your data on behalf of Advance Transit to facilitate your rides. While Advance Transit is the data controller, Via acts as the data processor.

• For more information on Via’s data practices, you may review their Privacy Notice.

2. Information We Collect via the App

In addition to the data listed in our general Privacy Policy, the Access-AT app collects the following:

• Account Information: To log in and manage your rides, we collect your phone number and/or email address. This information links you to your paratransit eligibility profile.
• Precise Location Data: Should you decide to make use of the Access-AT app to book or track your trips, the app will collect the precise geolocation (GPS) of your mobile device when the app is running in the foreground (on-screen) or background (if you have granted permission). This is necessary to:
• Confirm your pickup and drop-off locations.
• Track your vehicle’s arrival in real-time.
• Provide accurate ETAs.
• Ride History: We maintain a record of your past and upcoming trips, including dates, times, and origin/destination addresses.
• Device Information: We collect technical data such as your device model, operating system (iOS/Android), and unique device identifiers to ensure app stability and security.

3. How We Use App Data

Data collected through Access-AT is used strictly to:

• Fulfill Service Requests: Dispatch vehicles to your requested pickup location and navigate drivers to your destination.
• Communications: Send you automated SMS text messages, push notifications, or emails regarding vehicle arrival, ride delays, or service cancellations.

4. Permissions & User Control

You have control over the following settings within your mobile device:

• Location Services: You can disable location tracking at any time in your device settings. However, doing so may require you to manually enter pickup addresses and may prevent you from seeing your vehicle’s live location.
• Notifications: You can opt out of push notifications, though we recommend keeping them enabled to receive critical alerts about your ride status.

5. Data Retention

Your account information and ride history are retained as long as you maintain an active account with the Access-AT service or as required by federal/state record-keeping laws for paratransit services.