Privacy Policy

Advance Transit (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We collect the following types of information through your use of our website:

• Personal Information: When you voluntarily provide it (e.g., through contact forms, newsletter sign-ups), such as your name, email address, or phone number.

• Technical Data: Including your IP address, browser type and version, time zone setting, browser plug-in types, device type, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Including information about how you use our website, such as the pages you visit, time spent on those pages, and your interactions.

• Communication Data: Such as your preferences in receiving marketing communications from us and your communication history.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services.

• Improve, personalize, and expand our website and user experience.

• Understand and analyze how you use our website.

• Communicate with you, including sending you updates and promotional messages when you’ve opted in.

• Respond to your inquiries and provide customer support.

• Detect and prevent fraudulent or unauthorized activity.

• Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These cookies may:

• Remember your preferences and settings.

• Help us understand how users interact with the site.

• Enable third-party tools that assist with analytics and communication.

You can control cookie settings through your browser. Disabling cookies may impact the functionality of certain parts of our site.

4. Third-Party Services

We use the following third-party tools and services to deliver and optimize our website:

• eTransit Platform
  Our website is powered by the eTransit platform, a multi-tenant web application developed and maintained by Station Four. eTransit enables real-time transit data integration, trip planning tools, service alerts, and other features. It may collect and process data necessary to deliver these services, such as IP addresses, location inputs, and browser types. eTransit does not sell or share your personal data with outside parties, and all data processing is handled in accordance with our contractual obligations to your transit agency.

• Google Analytics
  We use Google Analytics to understand how visitors engage with our website. Google Analytics collects information such as your IP address, browser type, referring/exit pages, and time spent on pages. This helps us evaluate and improve site performance.
  More info: https://policies.google.com/privacy
  Opt-out: https://tools.google.com/dlpage/gaoptout

• Microsoft Clarity
  Microsoft Clarity provides session replays, heatmaps, and user interaction metrics. This helps us analyze user behavior and improve site design and usability.
  More info: https://privacy.microsoft.com/privacystatement

• SendGrid
  We use SendGrid, a service provided by Twilio, to manage email communications. This includes transactional emails, alerts, and newsletters (when subscribed). Personal data such as your email address may be processed to send and track communications.
  More info: https://www.twilio.com/legal/privacy

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Service providers and partners who support our website functionality under contractual obligations.

• Legal authorities if required by law or to protect our rights, property, or safety.

• Successors in the event of a business transaction, such as a merger or acquisition.

6. Data Security

We use industry-standard technical and organizational measures to safeguard your information. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict our processing of your information.

• Withdraw consent at any time for data processing based on consent.

• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [Insert Contact Email].

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect data from them. If we learn that we have collected personal data from a child without verified parental consent, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of the site constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you may contact us at:

Advance Transit
Van Chesnut Transit Operations Center
120 Billings Farm Road
White River Junction, VT 05001
rideAT@advancetransit.com
(802) 295-1824